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How We Keep Your Privacy Safe

When you open an account with 8728, your personal information and account balance are protected by encryption and strict access controls.

Encryption on all account dataLocal payment securityYour withdrawal rights
8728 How We Keep Your Privacy Safe
HELP WITH YOUR PRIVACY

How to Request Your Data or Report Concerns

Team online

Privacy Request

Email our support team to request a copy of all personal data we hold about you. We aim to respond within 10 business days with a full data export and explanation of how we use it.

Account Access & Correction

Log into your account dashboard to view and update your profile details, email and phone number. Changes take effect immediately; we do not charge you to make these updates.

Data Deletion & Account Closure

Contact support to request account closure and data removal. We retain minimal records for regulatory compliance, but personal gameplay data is deleted within 30 days.

SECURITY & CONTROL

How We Handle Cookies, Devices and Your Account

Cookies and Session Tracking

We use cookies to keep you logged in and to remember your lobby preferences. Cookies expire after 30 days of inactivity. You can clear cookies in your browser settings anytime without losing your account balance.

Device and Login Security

When you log in from a new device, we send a verification link to your email or SMS. This prevents unauthorised access even if your password is compromised. You can see all active devices in your account settings.

Payment Data Protection

Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted channels. We do not store card numbers or bank account details; your payment provider handles that encryption.

Third-Party Partners

Live table streams come from licensed studios; sportsbook odds from data providers. We share only your betting activity with these partners, never your banking or personal details.

Data Retention & Deletion

Active account data is kept for the life of your account. After closure, we retain records for tax and fraud-detection purposes for up to 7 years, then delete them securely.

Questions About Your Privacy

Email [email protected] or message support through your account. We respond to all privacy requests within 10 business days. You can also request an interpreter if you need one.

Your Most Asked Privacy Questions

Your account balance is returned via your registered withdrawal method. Gameplay history and personal details are deleted within 30 days. We keep minimal transaction records for 7 years for regulatory compliance, but your name and contact details are removed from active systems.

Yes. Email support with your account ID and we'll send you a complete export of your data, including account history, deposits and play records, within 10 business days. The file is encrypted and sent securely to your registered email.

Payment details are encrypted before leaving your device and stay encrypted on our servers. We never store full payment credentials; your payment provider handles that. Deposits are verified instantly and credited to your balance within seconds.

No. We do not sell or share your personal data with advertisers or third-party marketers. We share play activity only with game studios and betting partners to provide the lobby and live tables you see.

Contact support immediately with proof of identity. We verify your account details and can reset your login email or remove two-factor authentication. The process takes 1–2 business days to ensure security.

We record your IP address and country to verify eligibility, prevent fraud and comply with local law. We do not track your precise GPS location or sell location data. Your country is checked against where local law permits access.

We update our privacy policy when regulations change or we add new services. We notify you by email of material changes. Continued use of your account after notification means you accept the updated terms.